Refund Policy

Guarantee & Global Returns & Refunds

-Our Promise-

Your complete satisfaction is our chief concern. We guarantee:

1.      If for any reason you are unhappy with our items or services, you will get a 100% refund.

2.      Simply return the loose gemstone or jewelry item in its original condition within10 days of receipt from FedEx.

3.       NO hidden restocking fees

4.      NO credit card charges

5.      Just a simple 100% refund!

We additionally cover all return insurance costs. Essentially inform us of the FedEx Tracking number of the return and our insurance agency will give us full protection in transit. You have significant serenity that your potential buyer is totally hazarded free.


Return Procedures -

We give you an entire 14 days to inspect your buy. In the impossible occasion that you are not happy with the product, you get please reach us quickly (note that the refund period is 14 days from the date of receipt - all sales are considered final after this period has elapsed) and request to be given a Goods Return Authorization number. Contact us by emailing allocated to your account when you ordered.

The system will be updated to show your request as "Returning" in your record and the system will give you an official Goods Return Authorization (GRA#) number. An email will be naturally shipped off you with full and explicit step by step return details. Print out the email and remember it for the bundle you return. Please note that any returned item that is not accompanied by an official Goods Return Authorization number will be returned back to you at your expense. At that point email us the FedEx Tracking number of the shipment so we can finalize insurance for it at our expense.

If you alter your perspective subsequent to buying a gemstone and conclude that you don't need the product after it has been sent, however before it shows up, kindly don't decline to acknowledge the FedEx conveyance. Doing so will imply that you will be at risk for business charges and obligations caused upon its return.

When we get the products back into stock we will refund you in full. We don't charge a restocking expense and refunds are given immediately no questions asked.

 

Purchases & Payments

You should register as a member first before you can buy. Kindly do this on the individual’s page. When signed in you will have the option to add items that you may like, to a shopping cart. You may add the same number of things as you like. Utilize the View Cart link to check the items in your card periodically as you browse. At the point when you have got done with shopping, click on the Checkout link in your shopping cart to continue to checkout. Please then pick your payment option:

 

Option 1: - Pay by credit or check card.

Option 2:- Pay via Paypal

All our online payments are ensured brisk, free from any and all harm. Your credit card details will be right away and safely. This is for your security. Cutting edge encryption systems are utilized to ensure your card details. With an extensive buyer protection system, We offer maximum and guaranteed security for shopping online.

 

Option 3:- Pay by Bank Wire Transfer. You may also pay by direct wire transfer if you would like. With this technique, we are needed to stand by until the assets are cleared in our record prior to delivering your buy. This is typically close to 2 working days. If you choose this payment option, our shopping cart will remove the purchased gemstones from the public section of the site and put them in order in your account. A customer service agent will call you within 24 hours to confirm the order and we will then email you an invoice and wiring instructions.

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