Shipping Policy

Shipping Policy

All our shipments are sent worldwide using FedEx International Priority Service. Generally, it takes 2-6 days for your purchases to reach you from the date that you pay on the website, depending on where you are in the world.

1.      You pay and order on the site.

2.      You will receive a full receipt for your purchase immediately by email with all details of your purchase, including billing and shipping details.

3.      We complete all necessary paperwork and contract FedEx to pick up the shipment. Goods are fully insured for transit by our Insurance Company.

4.      We email you the FedEx Tracking Number of your shipment so that you can track it all the way to your door on www.fedex.com. The status of your order changes from “Processing” to “Shipped” in your account and an auto track link provided which allows you to auto-track your shipment internationally.

5.      The Member's Shipping Package is a gift to members of gemosgems.com. Once you sign up to be a member you immediately qualify for the Members Shipping Package which gives you the following perks: Free worldwide FedEx International Priority shipping fully insured. You accept no responsibility for your purchases until they reach you and you sign for them on delivery by FedEx. Normally this cost is many times higher and coupled with the cost of insurance can increase the cost of your purchases exponentially. We recognize this and fully pay the shipping and insurance for you. Once the goods arrive in your country, we can’t be responsible for any customs duties or taxes your government may levy. These remain your responsibility. Note that US residents do not incur any tax or customs duty on purchases of gemstones or jewelry from us as they are zero-rated.


Pricing Policies

We pride ourselves on offering the very finest gemstones mine directly at extremely competitive prices. Occasionally we also offer a sale price on some of our stones which is a temporary price for a limited period of time. These sales are real deals and once the sale period is over we return the stones to their original prices so are a good opportunity to get an exceptional deal on a very fine gemstone or jewelry piece.

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions.

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